Ralph Balo

Dear Bill,

This letter is to thank you for all the fabulous support you’ve given me over the past two years.  In 22 years of selling real estate here in the Saddleback Valley, I’ve met some good and well-intentioned title reps that were for the most part honest and sincere.  They promised a lot of service that they could do for me.  But 6 months to a year after committing my business to them, I rarely heard from them.  Occasionally they would send a thank you note for some of the orders I’d send them, but they seemed more concerned with prospecting for new agents than in servicing their current clients.

When I first met you, you also seemed honest and sincere, but there was something different in your approach to the business.  You were truly concerned with finding ways to help my business grow.  You didn’t try to sell me on how much better you were or your company was than others.  You just asked for a chance to prove yourself and demonstrate that it wasn’t about what you “could do” to help my business, but about what you “would do.”   Since that first meeting you have come up with one good idea after another that has helped me better serve my clients, become more productive with my time and generate new sources of business.

Over the past two years, I’ve never had to wonder if my business is important to you.  I know you need to keep prospecting for new clients, but you’ve never missed an opportunity to support me during the process.  Your follow-up and dedication has been a model of consistency.  Whenever I need your help you were always there with more service than the task required.   I really appreciate your effort, but the best thing I can say about you as a title rep is that every one of my clients that have met you and received your help have been thrilled with your service.

There are real estate agents that view title reps as just “messengers” or “delivery people”, and if that’s all they need then any rep will do.  But, if someone wants help in expanding their business or finding new ways to become more efficient with their time and energies----then Bill McConnell is the right man for the job.  You have the perspective that if you work hard to increase my business, yours will increase as well.

I have complete trust in your word and your commitments.  You’ve demonstrated over and over again that you care about my business and I’m happy to have you as my title rep and honored to have become your friend.  It’s clear that you follow the “golden rule” and that your faith allows you to “go the extra mile” with confidence that your hard work will receive its reward.  If you ever have any agents that are considering using your service that want a personal reference, please give them my name and number.  You’ve done so much to help my business grow, I’d be happy to help yours as well!

Sincerely,

Ralph Balo

Prudential California Realty

Maria Neuzil

Dear Bill,,

As the year 2005 comes to an end, I am reviewing the ups and downs of the year. I am looking at what accomplishments were made and what improvements are needed to make 2006 an even better year. I am also reviewing what companies I used and what ones I will continue to use.

This brings me to why I am sending you this letter. During escrow things happen that can really upset a client. When you have a strong rep on your side you can make the big things seem little and take the stress off your clients. Happy clients will be clients for life and will always tell their friends what a great transaction they had with their realtor. This is my goal with every client from one year to the next.

I used you and your Title Company for 90% of all my transactions in 2005. When a problem came up in escrow it was just a phone call away to being fixed. The customer service provided by you was fabulous. I could not have asked for better service. The comfort of knowing you were part of my team helped me sleep at night. When I was unable to use you for title and had to use another company, it never failed there would be issues that took days to resolve. I was used to being spoiled with a team that I could count on. I know I can count on you to be there for me, and when you don’t know the answer you always go out of your way to find it for me.

I like how you go out of your way to help keep me updated on what is going on in the market. Your new and creative ideas that have helped me prospect for future business. I feel we have made a great team and look forward to doing all my transaction with you in 2006. I just wanted to let you know all you do for me is appreciated and did not want to let the year close without letting you know how much your efforts mean to me and my business.

Looking forward to working with the both of you for many years to come,

Maria Neuzil

Cornerstonme Real Estate Associates

949-300-0815

Bob Wills

November 12, 2002

To Whom It May Concern:

It is not often I feel compelled to write a letter of recommendation, but in this case I feel it is warranted. 

I had the pleasure of meeting Bill McConnell about two years ago.  He struck me as an honest man someone I could trust with my book of business.  After a couple of meetings I decided to give Bill a try.  My first transaction with Bill went off without a hitch.  I thought “can this be for real?”  Well it turns out that great service, friendly employees were just the beginning of what Bill McConnell had to offer. 

Over the years Bill has provided me additional tools and ideas to help grow my business.  Now, every title rep has a calendar, a mug etc...  I’m talking about real marketing ideas, along with the tools to help implement these new ideas.  As a direct result of the great resources Bill provided I was able to attract two new clients which resulted in a net of $24,000 in additional income this year. The tools Bill has provided me are invaluable along with his friendship. 

It turns out I am a good judge of character after all. Bill has proven time after time to be an honest man that stands behind his word.  I am proud to call Bill McConnell my friend and team mate.

I highly recommend Bill McConnell to handle all of your title needs.

Robert Wills

Remax Real Estate Services

Chris Perrino

To: Bill McConnell

Senior Account Manager

Dear Bill and Management, November 7^th, 2002

I thought I would take the time to thank you and Your Title and Escrow for a job well done. I had all but given up until you (and Your Staff) stepped in and showed me how clients should be serviced. We had a O point O fee loan expiring within an hour and no hope of saving the lock. Bill was able to coordinate the respective offices and get the wires sent. He also made the call to the Escrow Dept. and got the paperwork completed. The fact that Bill and his escrow officer took the time at months end to help us, proves why we would not hesitate to use You for all our Title and Escrow orders.

Thanks again,

Chris Parrino

Western Reliance Funding Corp.

Patti

Bill,

I want to express great thanks to you for your marketing ideas used to sell my home in Lake Forest.

My condominium was on the market for over 120 days and had not sold when I contacted you.

Once your suggestion was in place – I had a viable offer on the table within one week!

I truly believe, that if I had not talked to you and had not used your suggestion, that I would still be sitting here with no offers and facing another month of anxiety with a vacant piece of property.

Thanks again – I will tell my friends about how you helped me.

Sincerely,

Patti DeSpain

Regional Underwriting Manager

First Horizon Home Loans

JD

Dear Bill,                                                         November 8, 2002

You and I've been working together for almost 6 months now and I look forward to continuing our work together as the rewards continue to grow up and up.  I appreciate your emphasis on reliability.  You show up! The title solutions you bring to your clients are world class and your level of service is above and beyond your competition.  As a matter of fact, I feel sorry for the folks that aren't familiar with you because if they were, they'd have regretted not using your services years back.

I admire that you're a diligent learner, always looking for new and better ways to provide a better, faster, and more complete program for your clients.  As you know, the best get better! You set a prime example for others in your industry and define the word professional in the "Title Dictionary" if there is one.

If anyone questions your integrity or simply wishes to get an objective view of you and/or your company, please give them my number.  I support you 1000%!

To greater success,

John Davidson

Owner, HLP Group, Costa Mesa

714-434-6025

Chris Weir

Bill,

I just wanted to express how much I appreciate our business partnership.  You have always been available when I've needed special attention.  As you know I've been with Countrywide Home Loans for 5 years and have worked my way through 4 or 5 title reps before settling on your team.  You and Jason provide a level of professionalism and execution I have come to expect.

Tim does a great job with art and design work; thanks so much!

Kathleen Monroe

To Whom It May Concern:

 RE:  Bill McConnell

It is with great pleasure that I recommend the team of Bill McConnell as a title rep.  I have continually been impressed with his genuine concern for customer satisfaction.  He always goes above and beyond what would ever be required or expected from a title rep.

As a realtor, I know that my job depends on my ability to rely on professionals like Bill.  He also has so much support to offer a real estate agent to help realtors even be more successful.  I would have to say that as far as title reps go, you can’t find anyone more concerned or supportive about ensuring the success of your business and the success of each and every transaction. 

Please don’t hesitate to contact me if you need a personal recommendation.

Sincerely,

Kathleen

Kathleen Monroe, Realtor

949-702-1955

949-713-4288 fax 

www.gowithmonroe.com

Great Results, Personable, Expert

Top qualities: Great Results, Personable, Expert

“Bill has supported my real estate transactions for real estate properties. All of the information was accurate and done in a manner and time we enjoyed. Bill is great and easy to work with. He is very well connected in the real estate community and is a great resource for information. He treats everyone with respect and is always looking to find the best product for your clients. It is my honor to endorse Bill because I believe he is a good addition to any team and works hard to service his clients.” September 24, 2009

I would highly recommend Bill

“Bill it has been an honor and a privilege to work with Bill. He is efficient,detail oriented and results driven. He truly cares about his clients needs and goes above and beyond to insure that his services are beyond reproach. I would highly recommend Bill for your title needs.” September 21, 2009

Great Results, Personable, High Integrity

Top qualities: Great Results, Personable, High Integrity

“Bill is not only THE resource, but he consistently keeps in touch, takes time to clarify any question, and brings honesty, integrity, and a genuine sense of helping his clients on their road to success by providing timely service. He has separated himself from the 'pack', and always has one very important characteristic that he radiates; positive enthusiasm to help others.” September 20, 2009